Technical Support Specialist

5 days ago


Thrissur, Kerala, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000
Job Opportunity:

A technical support professional will be responsible for providing end-to-end assistance to users facing issues with technology, software, or services.

This role will involve receiving incoming calls, chats, emails and tickets to provide technical and general support resolution to the end user.

The successful candidate will have excellent communication skills, a strong problem-solving ability and the ability to work in a fast-paced environment.

They must be able to think on their feet, identify and resolve issues quickly, and work closely with internal teams to provide accurate and timely resolution.

Key Responsibilities:
  • Provide technical support to customers via phone, email and chat.
  • Troubleshoot device and networking issues reported by users.
  • Work closely with internal teams to ensure timely deliverables to clients.
  • Review deliverables of support team members and provide guidance to ensure timely deliverables to clients.
Requirements:

Portuguese/Spanish & English-speaking candidate required to support our SaaS product (Mobility Practice).

Willingness to work in 24/7 rotational shifts.

Extremely organized with an appreciation for process and documentation.

A team player who thrives in a kind and collaborative environment.

Ability to quickly learn how to troubleshoot devices and step-by-step instructions.

Benefits:

Flexible holiday policy.

Hybrid working options.

Life & medical insurance.

Focus on skill development and certification reimbursement.

Wi-Fi and mobile bill reimbursement.

Employee well-being activities.



  • Thrissur, Kerala, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title:"Technical Support Specialist"">Company Overview:"We are a leading provider of innovative solutions in the mobile technology space. Our expertise spans digital advertising campaigns, user acquisition, and mobile payments.",">Job Description:"As a Technical Support Specialist, you will be responsible for delivering exceptional technical support and...


  • Thrissur, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Logging IT issues through various channels and tracking...


  • Thrissur, Kerala, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Technical Support Professional", "We are seeking a skilled and dynamic individual to fill the role of technical support specialist.", "Key Responsibilities:", "", "Provide technical assistance via phone, email or chat for global clients.", "Handle basic technical calls related to telecom, VoIP, networking, communications, hardware and software.",...


  • Thrissur, Kerala, India beBeetechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking an experienced IT professional to join our 24x7 NOC, SOC, and Help Desk division as a Technical Support Specialist.The ideal candidate will be skilled in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.You will provide exceptional technical...


  • Thrissur, Kerala, India beBeeTroubleshooting Full time ₹ 6,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a full-time Technical Support Specialist to provide exceptional technical support and troubleshooting assistance to clients remotely.Key Responsibilities:Responding to technical queries and diagnosing issues effectivelyProviding timely solutions to complex problems with high customer satisfactionDocumenting technical issues and...


  • Thrissur, Kerala, India beBeeTechnical Full time US$ 70,000 - US$ 95,000

    Job OverviewWe are seeking a Technical Support Specialist to provide technical assistance to our internal and external stakeholders. As a key member of our support team, you will be responsible for troubleshooting software issues, collaborating with the development department, and ensuring timely resolutions for customers.Key Responsibilities:Provide...


  • Thrissur, Kerala, India beBeeDesktop Full time ₹ 8,00,000 - ₹ 10,00,000

    At our organization, we're dedicated to delivering cutting-edge IT solutions for businesses across India. Our team excels at blending innovative technology with deep business insights to drive seamless implementations and ongoing support.Job Description:We're seeking a skilled professional to join our Pune-based team. As a key member of our IT department,...


  • Thrissur, Kerala, India beBeeTechnology Full time ₹ 9,00,000 - ₹ 12,00,000

    Job RoleWe are seeking a skilled Technical Support Specialist to provide timely and effective support for our on-prem and cloud applications.Key Responsibilities:Provide first- and second-level technical support for application and system issues.Monitor the performance of our applications and respond to critical alerts.Troubleshoot complex technical issues,...


  • Thrissur, Kerala, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 18,00,000

    Key Skills for a Technical Support RoleWe are looking for professionals with strong technical support skills who can provide exceptional customer service to our clients.Excellent communication and interpersonal skills to effectively interact with customers via phone, email, or in person.Ability to work collaboratively with colleagues in a team...


  • Thrissur, Kerala, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 85,00,000

    Job Opportunity: Technical SpecialistWe are seeking an experienced and skilled Technical Specialist to join our team.The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional support services.Key Responsibilities:Excellent communication skills (verbal and written)Typing speed of 60...