
Technical Support Specialist
5 days ago
A technical support professional will be responsible for providing end-to-end assistance to users facing issues with technology, software, or services.
This role will involve receiving incoming calls, chats, emails and tickets to provide technical and general support resolution to the end user.
The successful candidate will have excellent communication skills, a strong problem-solving ability and the ability to work in a fast-paced environment.
They must be able to think on their feet, identify and resolve issues quickly, and work closely with internal teams to provide accurate and timely resolution.
Key Responsibilities:- Provide technical support to customers via phone, email and chat.
- Troubleshoot device and networking issues reported by users.
- Work closely with internal teams to ensure timely deliverables to clients.
- Review deliverables of support team members and provide guidance to ensure timely deliverables to clients.
Portuguese/Spanish & English-speaking candidate required to support our SaaS product (Mobility Practice).
Willingness to work in 24/7 rotational shifts.
Extremely organized with an appreciation for process and documentation.
A team player who thrives in a kind and collaborative environment.
Ability to quickly learn how to troubleshoot devices and step-by-step instructions.
Benefits:Flexible holiday policy.
Hybrid working options.
Life & medical insurance.
Focus on skill development and certification reimbursement.
Wi-Fi and mobile bill reimbursement.
Employee well-being activities.
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