IT Technical Support Specialist

1 day ago

Thrissur, Kerala, India beBeetechnical Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking an experienced IT professional to join our 24x7 NOC, SOC, and Help Desk division as a Technical Support Specialist.

The ideal candidate will be skilled in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.

You will provide exceptional technical support via remote tools, manage support tickets, and contribute to a highly dynamic, fast-paced environment.

A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practices. Additionally, knowledge of Azure, AWS, and cloud infrastructure is highly desirable.

Key Responsibilities:
  • Provide technical support and troubleshooting for Windows & Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
Requirements:
  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).
  • Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.

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