Expert Technical Support Executive

4 days ago


Thrissur, Kerala, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 85,00,000

Job Opportunity: Technical Specialist

We are seeking an experienced and skilled Technical Specialist to join our team.

The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional support services.

  • Key Responsibilities:
  • Excellent communication skills (verbal and written)
  • Typing speed of 60 to 80 WPM
  • Troubleshooting experience with diagnosing and resolving complex issues using SOP documents
  • Support experience with familiarity in methodologies, case lifecycles, and analytical skills for breaking down issues
  • Knowledge on ticketing tools and ITIL principles
  • Hands-on experience with Google products such as Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet

Mandatory Requirements:

  • Familiarity with Record to Report Process
  • End-to-end knowledge of MS Office Word, Excel, and PowerPoint
  • Associate Google Workspace Administrator certification is preferred

Benefits:

This role offers the opportunity to work in a dynamic environment, develop your skills, and contribute to the success of our organization.

Others:

Experience in infra, Storage, Service Desk with at least 6 months of experience required.



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