Technical Support Specialist

2 hours ago


Thrissur, Kerala, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 18,00,000

Key Skills for a Technical Support Role

We are looking for professionals with strong technical support skills who can provide exceptional customer service to our clients.

  • Excellent communication and interpersonal skills to effectively interact with customers via phone, email, or in person.
  • Ability to work collaboratively with colleagues in a team environment.
  • Knowledge of software applications and technical tools to troubleshoot and resolve issues.
  • Flexibility to adapt to changing priorities and schedules.

Responsibilities

  • Provide timely and effective technical support to customers via various channels.
  • Respond to customer inquiries and resolve issues efficiently.
  • Collaborate with internal teams to resolve complex issues.
  • Stay up-to-date with new technologies and products.

Requirements

  • Previous experience in a technical support role, preferably in a call center environment.
  • Strong analytical and problem-solving skills to troubleshoot complex issues.
  • Excellent time management and organizational skills to prioritize tasks and meet deadlines.
  • High level of emotional intelligence to handle sensitive customer situations.

What We Offer

  • A competitive remuneration package, including bonuses and benefits.
  • Ongoing training and development opportunities to enhance technical skills.
  • A collaborative and dynamic work environment that fosters growth and innovation.


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