Employee Services Specialist
1 month ago
About the Role
Warner Bros. Discovery is seeking an Employee Services Specialist to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, you will provide an efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers, and business partners.
Key Responsibilities
- Analyze, capture, respond to, and resolve P&C, pay, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers.
- Handle inbound requests via email, chat, the HR-Portal, or other access channels.
- Perform individual employee data transactions and data-entry in Workday and other systems.
- Troubleshoot payroll and payment-related matters, time off inquiries, recalculations, employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.
- Provide support for self-service and P&C technology tools for employees and customers.
- Ensure completeness of case notes, aligning with company and audit expectations, demonstrating excellent writing and communication skills.
- Educate customers to increase awareness of self-service resources and promote self-sufficiency.
- Ensure confidentiality of sensitive information and protect personal data when processing transactions and addressing employee inquiries.
- Provide mindful redirection and escalations to tier two support teams and other parts of the organization.
- Perform and track administrative (no call) departmental tasks, including report reviewing, data updates, mailing, filing, sending correspondence, and records management.
- Contribute to departmental projects as and when required.
Requirements
- 0-2 years Human Resources administrative or related experience required, preferably from a global, HR Service Center environment. Must be able to maintain confidentiality and use confidential information appropriately.
- High School diploma or equivalent experience in related field required.
- Ability to work an 8-hour shift expected to be scheduled between 8:30AM to 8:30PM India Standard Time, Monday through Friday, with flexibility when required.
- Must be fluent in English.
- Experience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase tools preferred with ability to learn new technology and software programs.
- Experience preferred with Outlook, Excel, Word, and PowerPoint.
- Strong relationship skills with ability to build and maintain effective collaborations. Recognized for reliability, integrity, and trustworthiness.
- Strong aptitude for process improvements and problem-solving. Ability to manage ad hoc high-volume activities in a fast-paced environment.
- Excellent planning, time management, prioritization, and follow-up skills. Has strong analytical skills and attention to detail.
- Exceptional communication and customer service skills, capable of interpreting and conveying complex information clearly, with minimal grammatical/mathematical errors, at all levels and in English. Must have flexible and adaptable attitude to cope with fast-changing and complex environment.
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