Human Resources Manager for Employee Services EMEA
1 week ago
About the Role
At 451 Discovery Comm. India, we are seeking a highly skilled Human Resources Manager for Employee Services EMEA & APAC to join our Global Business Services (GBS) People & Culture (P&C) team. In this role, the Manager will lead a team of specialists to provide efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers, and business partners.
Key Responsibilities
- Oversee the day-to-day operational activities for the Hyderabad-based Employee Services team.
- Participate as a member of the global GBS P&C Ops management team and assist in setting goals, processes, and procedures across global teams.
- Create and drive individual team objectives and expectations that align with overall division and company goals.
- Act as primary support for employees, P&C, and other customers.
- Review, analyze, and audit data for completeness and accuracy.
- Ensure the team meets service-level agreements and is responsive to client needs.
Requirements
- Minimum 5 years of customer management/contact center or related experience, with supervisory or lead responsibilities.
- Experience with ServiceNow and Workday HR/payroll or other SaaS payroll tools is preferred.
- Strong skills in Outlook, Excel, Word, and PowerPoint are required.
About Us
At 451 Discovery Comm. India, we are committed to creating a workplace that is inclusive, diverse, and respectful. We believe in the value of our people and strive to create an environment where everyone can thrive.
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