Employee Services Specialist

3 weeks ago

Hyderabad, Telangana, India myGwork Full time

Company Overview


Warner Bros. Discovery is a global leader in the media and entertainment industry, with a rich history of creating iconic content and beloved brands.


We are an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.


About the Role


The Employee Services Specialist will play a key role in providing exceptional customer service to employees, alumni, managers, and business partners.


This is a full-time position working on a regular schedule between 8:30AM to 8:30PM India Standard Time, Monday through Friday, with flexibility when required.


Job Responsibilities


The ideal candidate will be responsible for:



  • Analyzing, capturing, responding to, and resolving employee requests related to pay, policy, benefits, and employee data
  • Handling inbound requests via email, chat, and HR Portal
  • Performing individual employee data transactions and data-entry in Workday and other systems
  • Troubleshooting payroll and payment-related matters, time off inquiries, recalculations, employment verifications, direct deposit setups, pay and tax document re-issues, data updates, etc.
  • Providing support for self-service and P&C technology tools for employees and customers
  • Educating customers to increase awareness of self-service resources and promote self-sufficiency
  • Ensuring confidentiality of sensitive information and protect personal data when processing transactions and addressing employee inquiries
  • Providing mindful redirection and escalations to tier two support teams and other parts of the organization
  • Performing and tracking administrative departmental tasks, including report reviewing, data updates, mailing, filing, sending correspondence, and records management
  • Contribute to departmental projects as and when required

Required Skills and Qualifications


The successful candidate will have:



  • 0-2 years Human Resources administrative or related experience required, preferably from a global, HR Service Center environment
  • Must be able to maintain confidentiality and use confidential information appropriately
  • High School diploma or equivalent experience in related field required
  • Familiarity with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase tools preferred
  • Experience with Outlook, Excel, Word, and PowerPoint preferred
  • Strong relationship skills with ability to build and maintain effective collaborations
  • Strong aptitude for process improvements and problem solving
  • Excellent planning, time management, prioritization, and follow-up skills
  • Exceptional communication and customer service skills
  • Fluent English language skills

Estimated Salary


₹20,000 - ₹25,000 per month (dependent on qualifications and experience)


How We Get Things Done


At Warner Bros. Discovery, our guiding principles are the core values by which we operate and are central to how we get things done.


You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day-to-day.


Championing Inclusion at WBD


Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us.


We take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

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