Global Employee Services Manager

5 days ago


Hyderabad, Telangana, India myGwork Full time
About Warner Bros. Discovery
We are an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community.

Our company is built on storytelling, innovation, and creativity, bringing characters to life through iconic content and beloved brands. We offer career-defining opportunities, thoughtfully curated benefits, and tools to explore and grow into your best selves. Here you are supported, celebrated, and empowered to thrive.

Your New Role
As a Global Employee Services Manager, you will lead a team of specialists providing efficient and informative first-point-of-contact service to all Warner Bros. Discovery employees, alumni, managers, and business partners. You will oversee team resources, manage customer service performance, assist team members with training, and be a subject matter expert on new policies and processes.

Key Responsibilities
- Oversees day-to-day operational activities for the Hyderabad-based Employee Services team
- Participates in the global GBS P&C Ops management team and assists in setting goals, processes, and procedures across global teams
- Creates and drives individual team objectives and expectations that align with division and company goals
- Acts as primary support for employees, P&C, and other customers
- Reviews, analyzes, and audits data for completeness and accuracy
- Ensures the team meets service-level agreements and is responsive to client needs

Requirements and Qualifications
- Minimum 5 years of customer management or contact center experience with supervisory responsibilities
- Bachelor's degree or equivalent combination of work experience required
- Fluency in English required
- Experience with ServiceNow and Workday HR/payroll or other SaaS payroll tools preferred
- Strong analytical, process improvement, and problem-solving skills

Salary Estimate
$120,000 - $150,000 per year (dependent on location and experience)

How We Get Things Done
We operate based on our guiding principles, which can be found at www.wbd.com/guiding-principles. These principles drive how we get things done and foster a culture of inclusion and respect.

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