Senior Specialist

5 days ago


Hyderabad, Telangana, India 451 Discovery Comm. India Full time
About the Role

Warner Bros. Discovery is seeking an experienced Senior Specialist to join its Global Business Services (GBS) People & Culture (P&C) team. In this role, you will provide an efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers, and business partners.

Key Responsibilities
  • Analyze, capture, respond to, and resolve P&C, pay, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers.
  • Handle inbound requests via email, chat, the HR-Portal, or other access channels.
  • Perform individual employee data transactions and data-entry in Workday and other systems.
  • Troubleshoot payroll and payment-related matters, time off inquiries, recalculations, employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.
  • Provide support for self-service and P&C technology tools for employees and customers.
  • Ensure completeness of case notes, aligning with company and audit expectations, demonstrating excellent writing and communication skills.
  • Educate customers to increase awareness of self-service resources and promote self-sufficiency.
  • Ensure confidentiality of sensitive information and protect personal data when processing transactions and addressing employee inquiries.
  • Provide mindful redirection and escalations to tier two support teams and other parts of the organization.
  • Provide coaching, guidance, and assistance to Employee Service Specialists for customer queries that arise, assisting with individual development and training, and acting as a Subject Matter Expert for nominated subject types.
  • Perform and track administrative (no call) departmental tasks, including report reviewing, data updates, mailing, filing, sending correspondence, and records management.
  • Contribute to departmental projects as and when required.
Requirements
  • 3-5 years Human Resources administrative or related experience required, preferably from a global, HR Service Center environment. Must be able to maintain confidentiality and use confidential information appropriately.
  • High School diploma or equivalent experience in a related field required.
  • Ability to work an 8-hour shift expected to be scheduled between 8:30AM to 8:30PM India Standard Time, Monday through Friday, with flexibility when required.
  • Must be fluent in English.
  • Experience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase tools strongly preferred with ability to quickly learn new technology and software programs.
  • Experience with Outlook, Excel, Word, and PowerPoint preferred.
  • Strong relationship skills with ability to build and maintain effective collaborations. Recognized for reliability, integrity, and trustworthiness.
  • Skilled in process improvements and problem-solving, taking initiative to own work projects/tasks and share knowledge with other associates.
  • Excellent planning, time management, prioritization, and follow-up skills. Has strong analytical skills and attention to detail.
  • Exceptional communication and customer service skills, capable of interpreting and conveying complex information clearly, with minimal grammatical/mathematical errors to all levels and in English.
About Warner Bros. Discovery

Warner Bros. Discovery is a global leader in the media and entertainment industry, with a diverse portfolio of iconic brands and beloved franchises. Our company is committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe in the importance of equal opportunities and strive to create a workplace that reflects the diversity of our society and the world around us.



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