IT Service Management Specialist

6 days ago


Hyderabad, Telangana, India HCLTech Full time

Total Experience: 2-14 Years

Location: Pan India

Notice Period: Immediate to Any Notice

Please find the JD as below.

Position: IT Service Management Specialist - Next Gen ITSM/ASM

About the Role:

We are seeking an experienced IT Service Management Specialist to join our team at HCLTech. As a Managed Service Deal Manager, you will play a crucial role in developing and executing our go-to-market (GTM) strategy, as well as building new solutions and propositions to meet the evolving needs of our clients through supporting proactive client conversations and RFP/RFI.

Your Key Responsibilities:

  • Collaborate with cross-functional teams to develop and implement GTM strategies.
  • Analyze data to help build optimized ITSM/ASM solutions to enhance service delivery and customer satisfaction.
  • Develop winning RFPs/RFIs strategy and solution approaches that address business needs and technical challenges.
  • Identify opportunities for new solutions and propositions and lead their value proposition development.
  • Conduct market research and competitive analysis to inform strategic decisions.
  • Develop and deliver presentations and proposals to clients and stakeholders.
  • Monitor industry trends and best practices to ensure our solutions remain cutting-edge.
  • Support the sales team during the bidding process by providing technical insights, solution feasibility, and cost estimation.
  • Stay updated on industry trends and ASM best practices to ensure innovative and competitive solution offerings.
  • Develop standards and processes to optimize ways of working.

About You:

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.
  • 2 to 14 years of experience in Business Analytics, Data Analysis, ASM solutioning, presales, or related roles.
  • Basic understanding of ITIL processes and ASM methodologies.
  • Excellent communication and presentation skills with the ability to engage with senior client stakeholders.
  • Proficiency in tools like Excel, PowerPoint, and any relevant presales automation tools.

Salary and Benefits:

The estimated salary for this role is ₹15,00,000 - ₹35,00,000 per annum, depending on experience.

HCLTech offers a range of benefits to its employees, including health insurance, retirement plans, and career development opportunities.

Why Join Us:

HCLTech is a leading IT services company with a strong presence in India and globally. We offer a dynamic work environment, challenging projects, and opportunities for growth and development.



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