IT Service Management Specialist
6 days ago
Total Experience: 2-14 Years
Location: Pan India
Notice Period: Immediate to Any Notice
Please find the JD as below.
Position: IT Service Management Specialist - Next Gen ITSM/ASM
About the Role:
We are seeking an experienced IT Service Management Specialist to join our team at HCLTech. As a Managed Service Deal Manager, you will play a crucial role in developing and executing our go-to-market (GTM) strategy, as well as building new solutions and propositions to meet the evolving needs of our clients through supporting proactive client conversations and RFP/RFI.
Your Key Responsibilities:
- Collaborate with cross-functional teams to develop and implement GTM strategies.
- Analyze data to help build optimized ITSM/ASM solutions to enhance service delivery and customer satisfaction.
- Develop winning RFPs/RFIs strategy and solution approaches that address business needs and technical challenges.
- Identify opportunities for new solutions and propositions and lead their value proposition development.
- Conduct market research and competitive analysis to inform strategic decisions.
- Develop and deliver presentations and proposals to clients and stakeholders.
- Monitor industry trends and best practices to ensure our solutions remain cutting-edge.
- Support the sales team during the bidding process by providing technical insights, solution feasibility, and cost estimation.
- Stay updated on industry trends and ASM best practices to ensure innovative and competitive solution offerings.
- Develop standards and processes to optimize ways of working.
About You:
To succeed in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.
- 2 to 14 years of experience in Business Analytics, Data Analysis, ASM solutioning, presales, or related roles.
- Basic understanding of ITIL processes and ASM methodologies.
- Excellent communication and presentation skills with the ability to engage with senior client stakeholders.
- Proficiency in tools like Excel, PowerPoint, and any relevant presales automation tools.
Salary and Benefits:
The estimated salary for this role is ₹15,00,000 - ₹35,00,000 per annum, depending on experience.
HCLTech offers a range of benefits to its employees, including health insurance, retirement plans, and career development opportunities.
Why Join Us:
HCLTech is a leading IT services company with a strong presence in India and globally. We offer a dynamic work environment, challenging projects, and opportunities for growth and development.
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