Senior Dispute Resolution Specialist
17 hours ago
We are seeking experienced professionals to lead the resolution of high-value or complex disputes in a dynamic and challenging environment.
- Lead resolution of high-value or complex disputes
- Act as a point of contact for escalations from analysts and associates
- Conduct deep-dive analyses on dispute drivers and financial impact
- Develop and refine SOPs based on evolving business needs
- Liaise with legal and compliance teams for sensitive cases
- Drive automation initiatives in dispute tracking and resolution
- Mentor junior team members and conduct quality reviews
- Represent the dispute team in cross-functional meetings
- Stakeholder Management – Handle escalations and communicate with senior stakeholders
- Advanced Reporting – Build and interpret complex dispute metrics
- Project Management – Lead initiatives to reduce dispute cycle time
- Compliance Expertise – Navigate legal and regulatory frameworks
- Mentorship – Guide junior team members and review their work
- Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking
- Change Management – Support implementation of new policies or tools
Experience: 4-11 Years
Shift: US Shift
Notice Period: Immediate Joiner To 30 days
BenefitsWork Location: Chennai
Interview Date: 9th to 11th sept
Interview Time: 10:00 AM – 3:00 PM
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