Senior Dispute Resolution Specialist

1 day ago

Chennai, Tamil Nadu, India beBeeDispute Full time ₹ 9,00,000 - ₹ 12,00,000

Key Responsibilities:

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Lead resolution of high-value or complex disputes.

Act as a point of contact for escalations from analysts and associates.

Conduct deep-dive analyses on dispute drivers and financial impact.

Develop and refine SOPs based on evolving business needs.

Liaise with legal and compliance teams for sensitive cases.

Drive automation initiatives in dispute tracking and resolution.

Mentor junior team members and conduct quality reviews.

Represent the dispute team in cross-functional meetings.

Stakeholder Management – Handle escalations and communicate with senior stakeholders.

Advanced Reporting – Build and interpret complex dispute metrics.

Project Management – Lead initiatives to reduce dispute cycle time.

Compliance Expertise – Navigate legal and regulatory frameworks.

Mentorship – Guide junior team members and review their work.

Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.

Change Management – Support implementation of new policies or tools.

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