We are hiring for OTC _ Dispute Management

3 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time

We are hiring Senior Analyst _ OTC _ Dispute Management for Chennai HCL.

Please share resumes to

Experience Required: 2 -3 Years (only eligible)

Shift : US Shift

Notice Period: Immediate Joiners.

Job Description:


• Lead resolution of high-value or complex disputes.


• Act as a point of contact for escalations from analysts and associates.


• Conduct deep-dive analyses on dispute drivers and financial impact.


• Develop and refine SOPs based on evolving business needs.


• Liaise with legal and compliance teams for sensitive cases.


• Drive automation initiatives in dispute tracking and resolution.


• Mentor junior team members and conduct quality reviews.


• Represent the dispute team in cross-functional meetings.


• Stakeholder Management – Handle escalations and communicate with senior stakeholders.


• Advanced Reporting – Build and interpret complex dispute metrics.


• Project Management – Lead initiatives to reduce dispute cycle time.


• Compliance Expertise – Navigate legal and regulatory frameworks.


• Mentorship – Guide junior team members and review their work.


• Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.


• Change Management – Support implementation of new policies or tools.

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