We're Hiring: OTC Collections

3 weeks ago


Chennai, Tamil Nadu, India HCLTech Full time
We're Hiring – OTC Collections | Chennai | HCL Technologies

Are you an experienced collections professional ready to take on a dynamic role in a global organization?

We're looking for OTC Collections Analysts with 2–3 years of experience to join our team in Chennai.

Shift: US Shift

Notice Period: Immediate Joiners Only

Location: Onsite – Chennai

Send your resume to: shine.albert@hcltech.com

What You'll Do:

- Manage customer portfolios and ensure timely collections
- Analyze aging reports and prioritize high-risk accounts
- Resolve disputes by collaborating with billing, sales & customer service
- Negotiate payment plans and monitor credit limits
- Prepare weekly reports and dashboards
- Handle escalations and lead root cause analysis
- Drive reduction in DSO and bad debt
- Mentor junior analysts and support system enhancements
- Present insights to leadership and support audits

Team Leadership (If Applicable):

- Oversee daily operations and team performance
- Allocate portfolios and ensure SLA compliance
- Manage escalations and external collection agencies
- Maintain SOPs and training materials
- Drive automation and process improvements

Who Should Apply:

- Professionals with 2–3 years of OTC Collections experience
- Strong analytical, negotiation, and stakeholder management skills
- Ready to join immediately and work in US shifts

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