We are hiring Associate_ OTC Collections

2 days ago

Chennai, Tamil Nadu, India HCLTech Full time

We are hiring for OTC Collections for Chennai HCL.

Please share resumes to shine.albert@hcltech.com

Experience Required: 2 -3 Years (only eligible)

Shift : US Shift

Notice Period: Immediate Joiners.

Job Description:


• Manage a portfolio of customer accounts and ensure timely collections.


• Analyze aging reports and prioritize collection efforts based on risk.


• Coordinate with billing, sales, and customer service to resolve disputes.


• Negotiate payment plans with customers within defined limits.


• Monitor credit limits and flag high-risk accounts for review.


• Prepare weekly collection status reports and dashboards.


• Support internal audits with documentation and account history.


• Identify recurring issues and suggest process improvements.


• Handle escalated accounts and high-value customers with complex issues.


• Lead root cause analysis for recurring payment delays or disputes.


• Collaborate with credit control and legal teams for risk mitigation.


• Drive reduction in DSO (Days Sales Outstanding) and bad debt.


• Conduct periodic reviews of customer payment behavior and trends.


• Mentor junior analysts and support their development.


• Participate in system testing and enhancement projects.


• Present collection performance insights to leadership.


• Advanced Problem Solving: Handles escalated and complex collection cases.


• Root Cause Analysis: Identifies and addresses recurring payment delays.


• Mentorship: Supports and trains junior analysts.


• Cross-Functional Collaboration: Works with credit, legal, and sales teams.


• KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.


• Process Improvement: Recommends enhancements to reduce overdue receivables.


• Presentation Skills: Prepares and shares insights with leadership.


• Oversee daily operations and performance of the collections team.


• Allocate account portfolios and monitor workload distribution.


• Ensure adherence to SLAs, compliance policies, and audit standards.


• Lead process improvement initiatives to enhance efficiency and recovery.


• Manage escalations and coordinate with external collection agencies.


• Develop and maintain SOPs and training materials.


• Conduct performance reviews and provide coaching to team members.


• Collaborate with finance and operations for end-to-end O2C alignment.
•

Team Oversight:


• Manages daily operations and distributes account portfolios.


• Performance Management: Tracks team KPIs and ensures SLA compliance.


• Escalation Handling: Resolves high-risk or sensitive customer issues.


• Process Governance: Maintains SOPs and ensures audit readiness.


• Coaching & Development: Conducts reviews and supports team growth.


• Automation Awareness: Identifies opportunities for workflow digitization.


• Stakeholder Engagement: Coordinates with finance and operations teams.

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