We're Hiring: OTC Collections

2 days ago

Chennai, Tamil Nadu, India HCLTech Full time

We're Hiring – OTC Collections | Chennai | HCL Technologies

Are you an experienced collections professional ready to take on a dynamic role in a global organization?

We're looking for OTC Collections Analysts with 2–3 years of experience to join our team in Chennai.

Shift: US Shift

Notice Period: Immediate Joiners Only

Location: Onsite – Chennai

Send your resume to:

What You'll Do:

  • Manage customer portfolios and ensure timely collections
  • Analyze aging reports and prioritize high-risk accounts
  • Resolve disputes by collaborating with billing, sales & customer service
  • Negotiate payment plans and monitor credit limits
  • Prepare weekly reports and dashboards
  • Handle escalations and lead root cause analysis
  • Drive reduction in DSO and bad debt
  • Mentor junior analysts and support system enhancements
  • Present insights to leadership and support audits

Team Leadership (If Applicable):

  • Oversee daily operations and team performance
  • Allocate portfolios and ensure SLA compliance
  • Manage escalations and external collection agencies
  • Maintain SOPs and training materials
  • Drive automation and process improvements

Who Should Apply:

  • Professionals with 2–3 years of OTC Collections experience
  • Strong analytical, negotiation, and stakeholder management skills
  • Ready to join immediately and work in US shifts

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