We Are Hiring Associate_ Otc Collections

23 hours ago

Chennai, Tamil Nadu, India HCLTech Full time
We are hiring for OTC Collections for Chennai HCL.

Please share resumes to shine.albert@hcltech.com Experience Required: 2 -3 Years (only eligible)Shift : US Shift Notice Period: Immediate Joiners.

Job Description:
• Manage a portfolio of customer accounts and ensure timely collections.
• Analyze aging reports and prioritize collection efforts based on risk.
• Coordinate with billing, sales, and customer service to resolve disputes.
• Negotiate payment plans with customers within defined limits.
• Monitor credit limits and flag high-risk accounts for review.
• Prepare weekly collection status reports and dashboards.
• Support internal audits with documentation and account history.
• Identify recurring issues and suggest process improvements.
• Handle escalated accounts and high-value customers with complex issues.
• Lead root cause analysis for recurring payment delays or disputes.
• Collaborate with credit control and legal teams for risk mitigation.
• Drive reduction in DSO (Days Sales Outstanding) and bad debt.
• Conduct periodic reviews of customer payment behavior and trends.
• Mentor junior analysts and support their development.
• Participate in system testing and enhancement projects.
• Present collection performance insights to leadership.
• Advanced Problem Solving: Handles escalated and complex collection cases.
• Root Cause Analysis: Identifies and addresses recurring payment delays.
• Mentorship: Supports and trains junior analysts.
• Cross-Functional Collaboration: Works with credit, legal, and sales teams.
• KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.
• Process Improvement: Recommends enhancements to reduce overdue receivables.
• Presentation Skills: Prepares and shares insights with leadership.
• Oversee daily operations and performance of the collections team.
• Allocate account portfolios and monitor workload distribution.
• Ensure adherence to SLAs, compliance policies, and audit standards.
• Lead process improvement initiatives to enhance efficiency and recovery.
• Manage escalations and coordinate with external collection agencies.
• Develop and maintain SOPs and training materials.
• Conduct performance reviews and provide coaching to team members.
• Collaborate with finance and operations for end-to-end O2 C alignment.
•Team Oversight:
• Manages daily operations and distributes account portfolios.
• Performance Management: Tracks team KPIs and ensures SLA compliance.
• Escalation Handling: Resolves high-risk or sensitive customer issues.
• Process Governance: Maintains SOPs and ensures audit readiness.
• Coaching & Development: Conducts reviews and supports team growth.
• Automation Awareness: Identifies opportunities for workflow digitization.
• Stakeholder Engagement: Coordinates with finance and operations teams.

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