We are hiring Associate_ OTC Collections

1 day ago

Chennai, Tamil Nadu, India HCLTech Full time
We are hiring for OTC Collections for Chennai HCL.

Please share resumes to shine.albert@hcltech.com

Experience Required: 2 -3 Years (only eligible)

Shift : US Shift

Notice Period: Immediate Joiners.

Job Description:

• Manage a portfolio of customer accounts and ensure timely collections.

• Analyze aging reports and prioritize collection efforts based on risk.

• Coordinate with billing, sales, and customer service to resolve disputes.

• Negotiate payment plans with customers within defined limits.

• Monitor credit limits and flag high-risk accounts for review.

• Prepare weekly collection status reports and dashboards.

• Support internal audits with documentation and account history.

• Identify recurring issues and suggest process improvements.

• Handle escalated accounts and high-value customers with complex issues.

• Lead root cause analysis for recurring payment delays or disputes.

• Collaborate with credit control and legal teams for risk mitigation.

• Drive reduction in DSO (Days Sales Outstanding) and bad debt.

• Conduct periodic reviews of customer payment behavior and trends.

• Mentor junior analysts and support their development.

• Participate in system testing and enhancement projects.

• Present collection performance insights to leadership.

• Advanced Problem Solving: Handles escalated and complex collection cases.

• Root Cause Analysis: Identifies and addresses recurring payment delays.

• Mentorship: Supports and trains junior analysts.

• Cross-Functional Collaboration: Works with credit, legal, and sales teams.

• KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.

• Process Improvement: Recommends enhancements to reduce overdue receivables.

• Presentation Skills: Prepares and shares insights with leadership.

• Oversee daily operations and performance of the collections team.

• Allocate account portfolios and monitor workload distribution.

• Ensure adherence to SLAs, compliance policies, and audit standards.

• Lead process improvement initiatives to enhance efficiency and recovery.

• Manage escalations and coordinate with external collection agencies.

• Develop and maintain SOPs and training materials.

• Conduct performance reviews and provide coaching to team members.

• Collaborate with finance and operations for end-to-end O2C alignment.
•

Team Oversight:

• Manages daily operations and distributes account portfolios.

• Performance Management: Tracks team KPIs and ensures SLA compliance.

• Escalation Handling: Resolves high-risk or sensitive customer issues.

• Process Governance: Maintains SOPs and ensures audit readiness.

• Coaching & Development: Conducts reviews and supports team growth.

• Automation Awareness: Identifies opportunities for workflow digitization.

• Stakeholder Engagement: Coordinates with finance and operations teams.

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