IT Support Specialist
4 weeks ago
Job Summary
As a key member of the West Global ServiceDesk, this role requires a highly skilled IT professional to provide expert technical support and service to the global West user community. The successful candidate will be responsible for delivering exceptional customer service, troubleshooting complex technical issues, and collaborating with cross-functional teams to ensure seamless service delivery.
Key Responsibilities:
• Provide technical support and assistance to end-users across the globe, utilizing Jira ticketing system to manage and resolve issues efficiently.
• Collaborate with local Site Support teams and global technology, support, and service teams to ensure effective service delivery and knowledge sharing.
• Develop and maintain in-depth knowledge of Compute, Network, and MS Teams to provide expert-level support and guidance.
• Utilize technical expertise to troubleshoot and resolve complex technical issues, working independently and under pressure to meet tight deadlines.
Requirements:
• 5-8 years of related work experience in IT support and service delivery.
• Degree in Computer Application/Science or equivalent.
• Strong knowledge of Windows, Linux, and MAC OS administration, Microsoft Office 365, Teams, Active Directory, and Server Administration.
• Ability to work flexible hours, including occasional on-call shifts, and willingness to work during AP/US/EU time zones.
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