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Customer Service Advocate

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Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 80,00,000

Customer Service Representative

Job Role Overview

We are seeking skilled professionals to fill the role of Customer Service Representative. This position is ideal for individuals with strong communication skills who can handle customer interactions effectively and professionally.

Main Responsibilities:

  • Respond to customer inquiries, complaints, and requests in a timely and courteous manner.

  • Follow established procedures to resolve issues or escalate them to the appropriate department as needed.

  • Ensure efficient use of company resources while maintaining professional communication standards.

  • Support team members by handling routine tasks during their absence after receiving necessary training.

  • Report operational challenges or service concerns to supervisors clearly and in a timely manner.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English and Hindi preferred.

  • Basics knowledge of customer service processes and telephone etiquette.

  • Ability to remain calm, attentive, and professional under pressure.

  • Computer literacy with basic IT knowledge.

  • Minimum qualification: 12th Pass or Graduate.

Key Requirements

  • Prompt response to customer inquiries, complaints, and requests.

  • Effective issue resolution and escalation procedures.

  • Efficient use of company resources.

  • Professional communication standards.

  • Team support and collaboration.