
Experience Customer Advocate
9 hours ago
About the Role:
We are seeking a highly skilled Customer Experience Specialist to join our support team. As a key member of our customer-facing team, you will be responsible for ensuring effective resolution of tickets and feedback / VOC collection.
Key Responsibilities:
- Timely and effective resolution of customer queries, complaints, and escalations
- Monitor and track performance metrics such as customer satisfaction (C-SAT), first response time (FRT), and resolution time (Q2R)
- Full ownership of assigned cases with relentless pursuit of customer satisfaction
- Collaborate seamlessly with internal and external teams, effectively communicating with management/leadership
- Prepare detailed reports on escalations/customer feedback, providing actionable insights to leadership/management
- Adhere strictly to SOPs and compliance requirements, exercising sound judgment in navigating complex issues independently
- Act as a vocal advocate for customer needs, providing valuable feedback to internal teams on areas for improvement.
Required Skills and Expertise:
- Strong educational background in any field
- Champion of customer-centricity, embodying empathy and unwavering drive for resolving customer issues
- Minimum 2+ years of experience in customer support at a leading B2C organization
- At least 1+ year of experience in L3 / CEO / Social Media escalations role
- Excellent communication skills with fluency in English, Hindi, and Kannada (fluency in Tamil or Telugu is an asset)
- Working knowledge of MS Excel / Google Sheets preferred
- Hands-on experience with ticketing tools (e.g., Freshdesk)
- Proven track record of containing and resolving complex escalations successfully.
-
Senior Customer Advocate
2 weeks ago
Bengaluru, Karnataka, India beBeeCustomer Advocate Full time ₹ 9,00,000 - ₹ 12,00,000Job Overview:">As a senior customer advocate, you will be responsible for resolving complex customer complaints in a timely and professional manner.">Responsibilities:">Resolve customer complaints through expert analysis and solution implementation.Collaborate with cross-functional teams to improve processes and prevent future issues.Develop and implement...
-
Junior Advocate
3 days ago
Bengaluru, Karnataka, India Advocate Kiran S R Full time ₹ 4,00,000 - ₹ 8,00,000 per yearNow #hiring LLB graduates with 0 – 5 years of experience.We are looking for candidates who are passionate about working in the field of litigation. Our practice area covers the High Court of Karnataka and trial courts of Bangalore.We are seeking highly motivated and enthusiastic recent LLB graduates to join our team as Junior Advocates. This is an...
-
Customer Service Advocate
2 weeks ago
Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,00,000 - ₹ 1,50,000Job Title: Customer Service AdvocateJob Description:We are seeking a Customer Service Advocate to join our team. As a key member of our customer experience team, you will play a vital role in ensuring that our customers receive exceptional service.Required Skills and Qualifications:Key Responsibilities:Respond to customer inquiries in a timely and...
-
Client Experience Advocate
2 weeks ago
Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000Customer Service Specialist Role:The ideal candidate will be a customer advocate within the team, responsible for addressing complex issues efficiently while managing customer expectations.Key responsibilities include responding to and resolving customer queries through various communication channels, increasing customer satisfaction, and building loyalty...
-
Technical Customer Advocate
1 week ago
Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 90,00,000 - ₹ 1,20,00,000Technical Customer Advocate OpportunityWe are seeking a highly skilled technical professional to serve as a key advocate for our clients. As a critical member of our organization, you will provide exceptional customer service and technical expertise to ensure seamless support experiences.Key Responsibilities:Foster strong relationships with customers through...
-
Customer Service Advocate
2 hours ago
Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 7,20,000 - ₹ 14,40,000About the PositionWe are seeking a dedicated professional to provide exceptional customer experiences and turn clients into loyal advocates.The ideal candidate will possess excellent communication skills, both verbal and written, and be able to effectively handle multiple tasks and prioritize deadlines.Key ResponsibilitiesContact customers via phone and...
-
Customer Service Advocate
5 days ago
Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 18,000 - ₹ 25,000Customer Service AdvocateAbout the Role:We are seeking skilled professionals to provide exceptional customer service, resolve queries, and drive customer satisfaction. As a key member of our team, you will handle customer inquiries via phone, email, or chat, while ensuring that all interactions are professional and courteous.The ideal candidate will possess...
-
Customer Advocate
1 week ago
Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000Delivering exceptional customer experiences requires a unique blend of skills and a genuine passion for helping others.Customer AdvocateThis role is centered around providing administrative support and assistance to our enterprise customers, ensuring their needs are met with top-notch service and expertise.Working in a fast-paced environment, you will...
-
Customer Experience Advocate
1 week ago
Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Voice-Based Customer Support SpecialistAbout the RoleWe are seeking a highly skilled customer support specialist to join our team. The ideal candidate will possess strong communication skills, with proficiency in both German and English.The role focuses on delivering excellent customer experience, monitoring quality standards, and supporting...
-
Customer Experience Advocate
2 weeks ago
Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000As a dedicated and detail-oriented customer service professional, you will be the primary point of contact for our customers.Key Responsibilities:Customer Support: Respond to customer inquiries promptly and professionally via email and other communication channels. Manage and resolve issues related to lost packages, damaged products, and incorrect...