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Technical Customer Advocate
3 weeks ago
Technical Customer Advocate Opportunity
We are seeking a highly skilled technical professional to serve as a key advocate for our clients. As a critical member of our organization, you will provide exceptional customer service and technical expertise to ensure seamless support experiences.
Key Responsibilities:
- Foster strong relationships with customers through effective communication and issue resolution
- Deliver clear explanations of technical concepts and procedures to empower client success
- Collaborate with cross-functional teams to drive innovation and improvement
- Stay up-to-date on industry trends and technological advancements to enhance support capabilities
- Develop expertise in cloud-based platforms and architecture to drive business growth
- Investigate and resolve complex online account and login issues to minimize downtime
Requirements:
- Minimum 3+ years of experience in a technical customer-facing role
- Excellent spoken and written English communication skills
- Strong troubleshooting and analytical skills with a passion for technology
- Ability to learn and adapt quickly to new systems and processes
Work Environment:
You will be part of a dynamic team where you will have opportunities to grow and develop your skills in a fast-paced environment.