Expert Customer Advocate

3 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Customer Success Manager

We're seeking a highly skilled Customer Success Manager to drive long-term success and adoption through strong relationships and strategic planning.

This is a critical role that requires a deep understanding of customer goals and needs, creating actionable plans to drive outcomes.

  • Build and maintain trusted relationships with assigned clients, ensuring adoption, retention, and customer delight.
  • Develop deep understanding of customer goals and needs, creating actionable plans to drive outcomes.
  • Deliver outstanding experiences leading to renewals, account expansions, and referenceable customers.
  • Work closely with cross-functional teams for timely and efficient product deployment.
  • Proactively manage risks and identify upsell/cross-sell opportunities.

Act as customer advocate, managing escalations and collaborating with internal teams to resolve issues.

Facilitate training programs to enhance product knowledge within customer teams.

Promote customer-centric mindset across organization, aligning initiatives with cross-functional teams.

Drive Quarterly Business Reviews (QBR), Executive Business Reviews (EBR), and Monthly Business Reviews (MBR) with customers.

Desired Candidate Profile
  • 6-9 years experience in Customer Success, Delivery, or related roles in Cybersecurity, SaaS, or Hi-Tech organizations.
  • Proven success in customer relationship management, account growth, and senior stakeholder engagement.
  • Strong analytical, business, and technical skills for discussing solutions/benefits with customers.
  • Familiarity with Customer Success management tools like ChurnZero, Zapscale, Gainsight, Salesforce, or similar CRM tools.

Excellent communication skills, both written and verbal, with experience in presentations/one-on-one consultation.

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