
Growth Driven Customer Advocate
12 hours ago
Ambitious Customer Success Professional
Key Responsibilities:- Drive growth by executing customer success strategies and increasing adoption of our solutions.
- Build trusted advisor relationships with key customers, serving as a primary point of contact for non-commercial relations and general escalation management.
- Monitor and drive key performance indicators (KPIs) including deployment, utilization, and value realization.
- Gain deep understanding of customers' industries and business processes to provide tailored solutions.
- Develop and execute long-term adoption and value realization plans for each customer, assessing customer engagement through ongoing satisfaction evaluations and tracking Net Promoter Scores (NPS).
- Provide actionable recommendations on industry trends and best practices to drive value for clients.
- Establish and maintain strong relationships with key C-Level customer sponsors.
- Lead and prepare for business reviews with stakeholders, serving as a customer advocate in driving industry and Blue Yonder best practices.
- Identify opportunities for business development within accounts, leveraging cross-selling and up-selling initiatives.
- Anticipate and resolve strategic risks to ensure customer satisfaction and retention.
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Senior Customer Advocate
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Bengaluru, Karnataka, India beBeeCustomer Advocate Full time ₹ 9,00,000 - ₹ 12,00,000Job Overview:">As a senior customer advocate, you will be responsible for resolving complex customer complaints in a timely and professional manner.">Responsibilities:">Resolve customer complaints through expert analysis and solution implementation.Collaborate with cross-functional teams to improve processes and prevent future issues.Develop and implement...
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Customer Advocate
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Expert Customer Advocate
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Customer Service Advocate
2 days ago
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Customer Advocate
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Strategic Customer Advocate
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Chief Customer Advocate
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