Growth Driven Customer Advocate

12 hours ago


Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,20,00,000 - ₹ 1,80,00,000
Job Title:

Ambitious Customer Success Professional

Key Responsibilities:
  • Drive growth by executing customer success strategies and increasing adoption of our solutions.
  • Build trusted advisor relationships with key customers, serving as a primary point of contact for non-commercial relations and general escalation management.
  • Monitor and drive key performance indicators (KPIs) including deployment, utilization, and value realization.
  • Gain deep understanding of customers' industries and business processes to provide tailored solutions.
  • Develop and execute long-term adoption and value realization plans for each customer, assessing customer engagement through ongoing satisfaction evaluations and tracking Net Promoter Scores (NPS).
  • Provide actionable recommendations on industry trends and best practices to drive value for clients.
  • Establish and maintain strong relationships with key C-Level customer sponsors.
  • Lead and prepare for business reviews with stakeholders, serving as a customer advocate in driving industry and Blue Yonder best practices.
  • Identify opportunities for business development within accounts, leveraging cross-selling and up-selling initiatives.
  • Anticipate and resolve strategic risks to ensure customer satisfaction and retention.


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