Customer Service Advocate

2 weeks ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Summary:

The Technical Support Specialist role involves providing exceptional support to customers, ensuring timely resolution of technical issues.

Key Responsibilities:

  • Deliver prompt and effective responses to customer inquiries.
  • Analytically diagnose and troubleshoot hardware and software issues.
  • Document and track customer interactions for seamless communication.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop training programs to enhance customer product usage.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science or a related field is essential.
  • Relevant certifications can be advantageous.

Essential Skills:

  • Strong problem-solving abilities and analytical thinking.
  • Excellent verbal and written communication skills for effective collaboration.
  • Proficiency in troubleshooting technical issues with attention to detail.
  • Experience with customer support software and tools.

Desirable Skills:

  • Familiarity with networking concepts and cloud services.
  • Knowledge of cloud applications and infrastructure.

Why This Role?

This role offers the opportunity to make a meaningful impact on customer satisfaction and develop valuable skills in technical support.



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