Customer Service Leader

5 days ago

Bengaluru, Karnataka, India beBeeCustomerAdvocate Full time ₹ 90,00,000 - ₹ 1,20,00,000
Lead Customer Advocate

We are seeking a Lead Customer Advocate to join our team, responsible for leading customer-facing teams and ensuring exceptional service delivery.

About the Role:

  • This role requires an experienced leader with strong interpersonal skills to advocate on behalf of customers, driving loyalty and retention through empathetic and personalized interactions.
  • The successful candidate will have expertise in enforcing policies while exercising discretion for well-justified exceptions, maintaining operational consistency and efficiency.
  • Familiarity with forecasting case volumes and building effective staffing/resource plans is essential, as is the ability to analyze trends in service metrics to drive performance improvements.
  • This individual will serve as a point of escalation for complex or high-impact cases, delivering prompt and effective resolutions.

Key Qualifications:

  • Bachelor's degree in business, customer experience, or a related field.
  • At least 5 years of experience in customer service, refund operations, or support leadership; 1–2 years in a supervisory or assistant manager role.
  • Proven ability to apply policy-based decisions while exercising discretion for exceptions based on customer value and context.
  • Strong analytical mindset with experience using key service metrics (CSAT, QA, resolution time) to drive performance improvements.
  • Exceptional communication and leadership skills with a history of coaching high-performing teams.

What We Offer:

  • A culture that promotes a healthy work-life balance.
  • A comprehensive benefits package for eligible full-time employees.

Your Career at Our Company:

  • Opportunities for career advancement and professional growth.
  • A supportive team environment that fosters development and success.

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply

  • Industry Leader Customer Service Professional

    7 days ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Service Representative Role">About the Job:">We are a global leader in the textile industry, manufacturing and supplying high-quality products to leading companies worldwide.">Our company has a rich heritage of over 250 years, with operations across 50 countries and a workforce of over 17,000 employees. We pride ourselves on delivering innovative...

  • Customer Service Team Leader

    6 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionThe ideal candidate will have a strong background in leading teams within contact centers. With at least 1–2 years of experience as a Team Lead or supervisor, they should possess excellent people management, communication, and problem-solving skills.Lead and motivate a team of customer service representatives to ensure high performance and...

  • Customer Service Leader

    6 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Service Manager">Customer service management is a vital aspect of any business, as it directly impacts customer satisfaction and loyalty. A skilled customer service manager oversees the entire customer service operation, ensuring that every customer interaction meets expectations.The role involves leading a team of customer service...

  • Customer Service

    3 days ago

    Bengaluru, Karnataka, India RBS Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...

  • Unlock New Opportunities as a Customer Service Leader

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

    Unlock New Opportunities as a Customer Service LeaderWe are seeking highly skilled and motivated professionals to join our team as Customer Service Executives.Key Responsibilities:Provide exceptional customer service that meets or exceeds expectations.Handle a variety of customer inquiries with a solution-oriented mindset.Collaborate with colleagues to...

  • Customer Service Director

    1 week ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 25,00,000 - ₹ 50,00,000

    Customer Service Team LeadWe are seeking a strong leader to drive excellent customer service and monitor performance. This role requires experience in leading a customer support team.Key Responsibilities:Drive customer service excellenceMonitor team performanceCounsel team membersRequirements:Strong leadership skillsExperience in customer supportAbility to...

  • Service Delivery Leader

    3 days ago

    Bengaluru, Karnataka, India beBeeService Full time ₹ 15,00,000 - ₹ 28,00,000

    Director of Service ExcellenceWe are seeking an exceptional leader to drive service delivery excellence in our organization. As a Director of Service Delivery, you will be responsible for achieving unit/account margin goals through various optimization initiatives.The ideal candidate will have a strong background in functional and financial planning, with...

  • Customer Service

    1 week ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    and abJoin us as a Customer Service & Operations AnalystIn this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...

  • Customer Service

    7 days ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Join us as a Customer Service & Operations AnalystIn this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...

  • Customer Service Team Leader

    1 week ago

    Bengaluru, Karnataka, India ITILITE Full time

    About ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. We are looking for a dynamic, data-driven leader to head our US-based Support & Resolution Centre (SRC). You willll lead a team of 10–20+ specialists, manage escalations, and drive quality to deliver world- class customer...