Service Delivery Leader
1 day ago
We are seeking an exceptional leader to drive service delivery excellence in our organization. As a Director of Service Delivery, you will be responsible for achieving unit/account margin goals through various optimization initiatives.
The ideal candidate will have a strong background in functional and financial planning, with expertise in IT operations management, business relationship management, and pre-sales support activities.
In this role, you will:
- Achieve unit/account revenue goals through strategic initiatives
- Maintain formal documented succession plans for critical roles
- Ensure all SLAs/KPIs are met with zero defect delivery
- Devise and implement continuous improvement initiatives
- Track productivity and improve efficiency
You will also be responsible for ensuring 100% compliance to service and security management processes, as well as implementing QMS processes defined by the organization.
Additionally, you will share best practices with the SEPG team and execute value-based delivery initiatives that benefit the customer.
If you are a results-driven leader with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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