Service Delivery Director

1 day ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,80,00,000 - ₹ 2,20,00,000
Job Title

A leadership role in US Healthcare BPO Payor Claims Operations, offering an opportunity to excel as a Service Delivery Leader.

  • Key Responsibilities:
  • Ideally, the candidate should have 18–20+ years of experience with at least 10–12 years specifically in US Healthcare Payor Claims Operations at a senior service delivery leadership level.
  • Preferably, prior experience managing a large span of control of 800+ FTEs across multiple locations.

The ideal candidate will reposition Sagility as an innovative U.S Healthcare BPM services Market Leader through Integrated Service Delivery approach. They will design integrated Service Delivery practices and solutions for traditional administrative services along with cutting-edge automation/transformation led solutions at each stage of the consumer journey.

Collaboration with key stakeholders is essential to standardize service delivery approach across all geos through Metrics-based governance. The ability to define committed outcomes to customers is crucial.

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