Industry Leader Customer Service Professional

2 weeks ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Service Representative Role">

About the Job:

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We are a global leader in the textile industry, manufacturing and supplying high-quality products to leading companies worldwide.

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Our company has a rich heritage of over 250 years, with operations across 50 countries and a workforce of over 17,000 employees. We pride ourselves on delivering innovative and sustainable solutions that add value to our customers' businesses.

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As a customer service representative, you will play a critical role in providing exceptional support to our customers, ensuring their needs are met, and their expectations are exceeded.

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Key Responsibilities Include:

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  • Providing first-line support to customers on their day-to-day general enquiries regarding products and services.">
  • Proactively exploring customer needs and pain points through daily interactions and coordinating with the commercial team to maximize sales leads and opportunities.">
  • Promoting, up-selling, and cross-selling of our products and services.">
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You will also be responsible for managing customer orders, queries, concerns, and complaints in an efficient, accurate, and empathetic manner, as well as identifying and escalating opportunities for process improvement.

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Required Skills and Qualifications:

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To succeed in this role, you will need excellent customer-facing skills, good communication and interpersonal skills, and the ability to work in a fast-paced environment.

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Benefits:

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This is an exciting opportunity to join a global leader in the textile industry, with a rich heritage and a forward-thinking approach.

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Others:

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If you are passionate about delivering exceptional customer service and eager to take the next step in your career, we invite you to apply for this role.



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