
Customer Service Team Leader
6 days ago
The ideal candidate will have a strong background in leading teams within contact centers. With at least 1–2 years of experience as a Team Lead or supervisor, they should possess excellent people management, communication, and problem-solving skills.
- Lead and motivate a team of customer service representatives to ensure high performance and meet key performance indicators (KPIs).
- Conduct regular call quality checks and provide coaching to improve agents' skills and efficiency.
- Manage day-to-day operations, handle escalations, and prepare performance reports to drive process improvements.
- Collaborate with training teams to upskill team members and enhance their abilities.
We are seeking an experienced leader who can drive the success of our International Voice Operations team in Bengaluru.
This is an exciting opportunity for a motivated individual who wants to make a positive impact on our team's performance and customer experiences.
About UsWe're a dynamic organization that values exceptional customer service and teamwork.
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