
Customer Service Professional
2 weeks ago
Customer Service Role
We are seeking a highly skilled professional to handle customer inquiries and resolve issues in a timely manner.
Key Responsibilities:
- Communicate with sales teams to understand customer needs and deliver seamless experiences;
- Manage documentation, special requests, and coordination with supply partners effectively;
- Resolve customer concerns efficiently;
- Ensure system updates and guide customers to track shipment status online;
- Follow policies and procedures to ensure compliance with industry regulations;
- Review work instructions periodically and update as required.
Requirements:
- Excellent communication and problem-solving skills;
- Ability to work in a fast-paced environment;
- Strong analytical and organizational skills;
- Proficiency in relevant software applications;
- Knowledge of logistics industry practices.
About the Opportunity
As a leading recruitment agency, we specialize in the logistics industry and strive to provide exceptional service to our clients and candidates.
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