Customer Service

6 hours ago

Bengaluru, Karnataka, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Join us as a Customer Service & Operations Analyst

  • In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You'll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
  • We're offering this role at senior analyst level
What you'll do

As our Customer Service & Operations Analyst, you'll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You'll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:

  • Authorising and investigating all transactions to defined KPIs
  • Providing specialist support by monitoring and sharing MI
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be enhanced to improve the customer experience
The skills you'll need

In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

Additionally, you'll demonstrate:

  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • A thorough understanding of products, processes and banking systems
  • Experience in CDD Remediation, including performing CDD/EDD/TDD reviews, as the role requires validating client information through both internal and external sources
  • Relevant experience of 18 months in AML/CDD/KYC, with the ability to make informed decisions and provide clear, well-defined justifications for the reviews conducted

  • Customer Service

    6 hours ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.2. Experience in handling customer queries in product based organization preferred.3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer...

  • Customer Service

    3 days ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and...

  • Customer Service

    7 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,60,000 per year

    Salary - 35kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role located in Bengaluru for a Customer Service (Healthcare) position. The Customer Service Representative will be responsible for managing customer inquiries, providing support and information about healthcare services, ensuring customer satisfaction, and handling phone calls with...

  • Customer Service

    2 weeks ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations Credit AnalystWe'll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needsSpecialising in Credit Operations, you'll respond to queries from customers and stakeholders promptly within agreed...

  • Customer Service

    2 weeks ago

    Bengaluru, Karnataka, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations Credit AnalystWe'll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needsSpecialising in Credit Operations, you'll respond to queries from customers and stakeholders promptly within agreed...

  • Customer Service

    2 days ago

    Bengaluru, Karnataka, India MS One Kee Co . Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Hiring for Customer Support Executives - Domestic ProcessWork from officeLocation:Marathahalli, BengaluruDetails:Shift: 9 Hours, DaySalary: 20k In-handRoles and ResponsibilitiesProvide online support for customers.Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever...

  • Customer Service

    3 weeks ago

    Bengaluru, Karnataka, India NatWest Markets Full time

    Job Description- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes- you'll be actively participating in initiatives to improve customer service, processes and procedures- you'll hone your existing analytical skills and be we'll positioned to advance your career in this...

  • Customer Service Representative

    7 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises is engaged in various businesses, including Tour & Travels and Organic Products, among other services. We are committed to offering high-quality service and products that meet the diverse needs of our customers. Our company is dedicated to excellence and customer satisfaction, making us a trusted name in the...

  • Customer Service Executive

    2 days ago

    Bengaluru, Karnataka, India Organo Mart Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Languages Required:Hindi (Fluent) and English (Fluent), both Mandatorily requiredRole DescriptionThis is a full-time on-site role for a Customer Service Executive located in Bengaluru. The Customer Service Executive will be responsible for managing customer inquiries, ensuring customer satisfaction, providing support, and maintaining high levels of customer...

  • Customer Service Specialist

    2 weeks ago

    Bengaluru, Karnataka, India HappyLocate Full time

    Job DescriptionCompany DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes with advanced technology and customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance, ensuring efficient management from planning to post-move support. Join our expanding...