Customer Service

2 weeks ago

Bengaluru, Karnataka, India NetZealous Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Job Description

:

Education: Graduation; 10 2 3/4 years of formal education

Job Location: NetZealous LLC, Guraraya Mansion, 3rd Floor, 759 to 764, 8th Main Road, J.P.Nagar 2nd Phase, Bangalore

  • Answer customer calls help / clarify / suggest appropriately ensuring sale of the products.
  • Build relationship with customers, understand their needs and up sell appropriate products.
  • Ensure registration & sales data are processed to create a funnel-pipeline for webinar sales.
  • Ensure pre sales enquiries processed to create a funnel-pipeline for webinar sales.
  • Ensure customer incoming calls handled well to make quick sale situation.
  • Research to gain more customer data.
  • Collect and capture Data regarding sales, enquiries or opportunities and forward them to BD & Sales Head to suggest or take action.
  • Involve self in continuous data building for future webinar sales.
  • Involve self in customer surveys to gain valuable insight to business needs & future deals.
  • Help analyze & use data from surveys
  • Help in customer call flow - web logistics - customer support - whenever necessary.
  • Meet customer requirements through first contact resolution, if required engage the customer with more business talking
  • Provide additional services & trainings as & when needed to customer & update customer file history
  • Effectively Handle/transfer customer requests to an appropriate desk & be alert.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Place and/or receive customer enquiries that may require deviation from a script or sales flow process.
  • Provide answers and/or advice to customers based on their particular requirements and customer profile.
  • Troubleshoot & research and analyze customer problems with payment gateway (non technical), service-WebEx, disconnects while payment is processed.
  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate training session & handle corporate sales leads effectively.

Desired Candidate Profile:

Education & Professional Certifications: Graduation; 10 2 3/4 years of formal education

  • International call center experience; 12 to 36 months of real time experience in US/UK/Canadian Geo
  • Knowledge of Time Zones
  • Knowledge of US culture
  • Knowledge of US business & Grasp of International business is preferred. Knowledge of basic computer operations & Ability to learn.
  • Willingness to rotate/delay shifts as needed by the business needs & centre head.
  • Courteous with strong customer service orientation & Dependable with proficient attention to detail.
  • Good listening and responding skills for US/UK Calls.
  • Possess a drive to achieve as well as insight into self and others.
  • Good selling skills with the ability to be flexible in up selling & cross selling.
  • Participate in activities designed to improve customer satisfaction and business performance. Maintain broad knowledge of trainings offered, prices & dates, experts, speakers, running promotions, standard procedures, and other important issues through management communications, meetings, pep up focus groups, and formal or informal training.
  • Communicate effectively with individuals/teams in the business/shift to ensure high quality and timely expedition of customer requests & resolve.

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