Customer Service

3 days ago

Bengaluru, Karnataka, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Service & Operations Analyst

Join us as a Customer Service & Operations Analyst

  • In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You'll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
  • We're offering this role at senior analyst level
What you'll do

As our Customer Service & Operations Analyst, you'll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You'll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:

  • Authorising and investigating all transactions to defined KPIs
  • Providing specialist support by monitoring and sharing MI
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be enhanced to improve the customer experience
The skills you'll need

In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

Additionally, you'll demonstrate:

  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • A thorough understanding of products, processes and banking systems
  • Experience in CDD Remediation, including performing CDD, EDD & TDD reviews, as the role requires validating client information through both internal and external sources
  • At least 18 months of experience in AML, CDD & KYC, with the ability to make informed decisions and provide clear, well-defined justifications for the reviews conducted

Hours

45

Job Posting Closing Date:

26/09/ Experience LevelMid Level

  • Service Advisor

    6 days ago

    Bengaluru, Karnataka, India Trident Renault Car Service.. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionTrident Renault Car Service is a retail company headquartered in Bangalore, Karnataka, India. We specialize in providing high-quality car service and maintenance solutions for Renault vehicles. Our service center is situated in the heart of the city and prides itself on delivering exceptional customer experiences. As part of the Trident...

  • Customer Service

    1 week ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.2. Experience in handling customer queries in product based organization preferred.3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer...

  • Customer Service

    2 weeks ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description 1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and...

  • Customer Service

    7 days ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Service & Operations Unit Leader, AVP Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities We'll look to you to lead by example by making customer...

  • Customer Service

    7 days ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service & Operations Credit Analyst Join us as a Customer Service & Operations Credit AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You'll be liaising with customers and businesses to accurately collect information in order to solve their queries You'll...

  • Customer Service

    2 days ago

    Bengaluru, Karnataka, India Aakash Management Consultancy Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Data Analysis and Reporting: Generate regular reports on customer service metrics, analyze sales and service data to identify trends or gaps, and prepare dashboards to support decision-making. (SAP, Excel, etc.) and support Required Candidate profileCustomer Service Support. Order Management, Internal Communication,Documentation Logistics Coordination...

  • Customer Service

    6 days ago

    Bengaluru, Karnataka, India ti Steps Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role Overview:As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. Youll provide timely and effective solutions, ensuring a positiveKey responsibilities:*...

  • Customer Service

    1 day ago

    Bengaluru, Karnataka, India RBS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...

  • Customer Service

    7 days ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    and abJoin us as a Customer Service & Operations AnalystIn this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...

  • Customer Service

    1 week ago

    Bengaluru, Karnataka, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations AnalystIn this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesThis is an opportunity to be recognised as a...