Customer Service Advocate

5 days ago


Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Representative Role

We are seeking a highly skilled and customer-focused individual to fill the position of Customer Support Representative.

The primary responsibility of this role is to provide exceptional support to customers through various communication channels, including phone, email, and chat. The ideal candidate will possess excellent interpersonal skills, be able to work effectively in a fast-paced environment, and demonstrate a strong commitment to delivering high-quality service.

Key Responsibilities:

  • Handle customer inquiries and resolve issues efficiently and professionally.
  • Communicate product information, services, and orders accurately and clearly.
  • Address customer complaints and escalate complex issues as necessary.
  • Maintain a high level of professionalism and empathy during all customer interactions.
  • Record customer interactions and resolutions accurately in our system.

Required Skills & Qualifications:

  • Excellent written and verbal communication skills in English.
  • Basic computer proficiency and familiarity with MS Office or similar tools.
  • A customer-first attitude with good listening and problem-solving skills.
  • Ability to multitask and work under pressure.
  • Flexibility to work varied shifts, including weekends or holidays if required.

Benefits:

  • Opportunity to develop skills and expertise in customer support.
  • Chance to make a positive impact on customer satisfaction and loyalty.
  • Collaborative and dynamic work environment.


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