Ecommerce Operations Manager

4 weeks ago


Delhi, Delhi, India NORBLACK NORWHITE Full time
Ecommerce & CRM Executive

The Ecommerce & CRM Executive plays a pivotal role in overseeing all e-commerce related operations, ensuring the online shop is optimized at all times. This individual acts as a liaison between different departments, facilitating seamless integration with the online shop. A deep understanding of the brand's values and voice is essential, as they communicate these through all channels.

Key Responsibilities:
  • Assisting in the launch calendar to ensure alignment with targets.
  • Managing client emails, handling digital communication with customers.
  • Merchandising the online shop for new drops, sale campaigns, and other promotions.
  • Conducting site and inventory checks with the production and e-commerce team.
  • Preparing monthly sales reports and related analytics.
  • Executing E-commerce assets and collateral.
  • Optimizing the online shop's performance and design by researching and implementing new tools and apps.
  • Ensuring integration between the online team and production team, discussing deadlines, creating a game plan, and executing it.
  • Forecasting and overseeing stock availability with the production team.
  • Collaborating with the online, production, and accounts team to track returns, exchanges, and refunds.
  • Coordinating with the US Store team for inbound shipments, barcoding, and online orders.
  • Liaising with shipping partners for online orders, shipments to the US store, and managing costings.
  • Overseeing India orders through Shiprocket and collaborating with the accounts team for shipping.
Required Skills:
  • Experience with Shopify and e-commerce tools.
  • Excellent communication skills.
  • Understanding of building an online store and its integration with other operations, recognizing the customer's journey, and delivering the best e-commerce experience.
  • Strong organizational and multitasking skills, with a focus on organization and attention to detail.
  • Excitement about e-commerce and research.
  • Proficiency with numbers, creating and maintaining regular Excel spreadsheets and notes for daily functions.


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