Ecommerce Manager

2 weeks ago


Delhi, Delhi, India Wildly Pure Full time
Job Summary

We are seeking a skilled Ecommerce Manager to lead and oversee our online business on key marketplaces, including Amazon, Flipkart, Nykaa, and Rk World. This role involves end-to-end management of marketplace operations, performance analysis, advertising campaigns, and growth strategies.

Key Responsibilities
  • Marketplace Management
    • Oversee product listings, pricing, and inventory management on key marketplaces.
    • Ensure compliance with platform policies, maintaining optimal account health and performance metrics.
    • Collaborate with internal teams to maintain accurate stock levels, availability, and timely fulfillment across all marketplaces.
  • Operations and Logistics
    • Manage end-to-end order processing, from inventory allocation to final delivery.
    • Resolve logistical challenges and coordinate with third-party partners to optimize fulfillment and reduce shipping times.
    • Monitor returns and customer service feedback to enhance buyer experience and improve product ratings.
  • Advertising and Promotions
    • Develop and execute advertising strategies on Amazon Ads, Flipkart Ads, and relevant Nykaa advertising platforms.
    • Plan and monitor ad budgets, campaign objectives, and KPIs to drive traffic, conversions, and overall sales growth.
    • Analyze ad performance and make data-driven adjustments to optimize ROI.
  • Performance Analysis and Reporting
    • Track, analyze, and report on key metrics such as sales growth, conversion rates, ad performance, and customer reviews.
    • Identify trends and insights, using data to refine strategies and improve listing rankings, SEO, and ad targeting.
    • Prepare regular performance reports for management, highlighting successes and areas for improvement.
  • Customer Engagement and Brand Management
    • Work with the customer service team to handle escalations, inquiries, and ensure quick and satisfactory issue resolution.
    • Monitor and respond to customer reviews and ratings on marketplaces, working to maintain a positive brand reputation.
    • Ensure brand consistency across all marketplaces, aligning with the company's marketing and branding strategies.
  • Collaboration and Cross-Functional Coordination
    • Coordinate with marketing, sales, and product development teams to align product strategies, launches, and promotions.
    • Collaborate with finance and supply chain departments to manage stock levels, forecast demand, and plan inventory allocation.


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