Ecommerce Manager
2 weeks ago
We are seeking a skilled Ecommerce Manager to lead and oversee our online business on key marketplaces, including Amazon, Flipkart, Nykaa, and Rk World. This role involves end-to-end management of marketplace operations, performance analysis, advertising campaigns, and growth strategies.
Key Responsibilities- Marketplace Management
- Oversee product listings, pricing, and inventory management on key marketplaces.
- Ensure compliance with platform policies, maintaining optimal account health and performance metrics.
- Collaborate with internal teams to maintain accurate stock levels, availability, and timely fulfillment across all marketplaces.
- Operations and Logistics
- Manage end-to-end order processing, from inventory allocation to final delivery.
- Resolve logistical challenges and coordinate with third-party partners to optimize fulfillment and reduce shipping times.
- Monitor returns and customer service feedback to enhance buyer experience and improve product ratings.
- Advertising and Promotions
- Develop and execute advertising strategies on Amazon Ads, Flipkart Ads, and relevant Nykaa advertising platforms.
- Plan and monitor ad budgets, campaign objectives, and KPIs to drive traffic, conversions, and overall sales growth.
- Analyze ad performance and make data-driven adjustments to optimize ROI.
- Performance Analysis and Reporting
- Track, analyze, and report on key metrics such as sales growth, conversion rates, ad performance, and customer reviews.
- Identify trends and insights, using data to refine strategies and improve listing rankings, SEO, and ad targeting.
- Prepare regular performance reports for management, highlighting successes and areas for improvement.
- Customer Engagement and Brand Management
- Work with the customer service team to handle escalations, inquiries, and ensure quick and satisfactory issue resolution.
- Monitor and respond to customer reviews and ratings on marketplaces, working to maintain a positive brand reputation.
- Ensure brand consistency across all marketplaces, aligning with the company's marketing and branding strategies.
- Collaboration and Cross-Functional Coordination
- Coordinate with marketing, sales, and product development teams to align product strategies, launches, and promotions.
- Collaborate with finance and supply chain departments to manage stock levels, forecast demand, and plan inventory allocation.
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