
Technical Application Support Specialist
2 weeks ago
Job Summary
This role involves providing technical assistance to internal and external users, collaborating with the development team, and resolving technical issues. The ideal candidate will have experience in tech support for web-based business applications, proficiency in Linux, Java, JavaScript, and MySQL, as well as excellent interpersonal skills.
- Provide technical assistance to internal and external users
- Collaborate with the development team
- Resolve technical issues
- Suggest workarounds to customers
- Offer timely and accurate customer feedback
- Follow up with clients to ensure problems are resolved
- Support the implementation of new applications
- Provide support in the form of procedural documentation
- Manage multiple cases simultaneously
- Test and evaluate new releases
- Suggest new ideas and solutions for a seamless operational process
Requirements
- Bachelor's degree in computer science or information technology
- Experience with tech support for web-based business applications
- Proficiency in Linux, Java, JavaScript, and MySQL
- Excellent interpersonal skills
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