Global Technical Support Specialist

7 hours ago


Belgaum, Karnataka, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000
Global Technical Support Specialist

We are seeking an experienced technical support specialist to provide customer assistance for a global SaaS provider.

Key Responsibilities:
  • Handle customer inquiries via phone, chat, and email in multiple languages
  • Analyze and troubleshoot mobile device and connectivity issues
  • Manage service tickets efficiently and accurately
  • Collaborate with telecom providers and internal teams to resolve service-related concerns
  • Ensure adherence to service level agreements and key performance indicators
Ideal Candidate Profile:
  • At least 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in multiple languages
  • Ability to work in a dynamic environment with rotational shifts
  • Strong analytical and problem-solving skills
  • Experience with mobile technologies and ticketing tools is beneficial
  • A self-starter with a collaborative mindset and attention to detail
Benefits and Opportunities:
  • Contribute to the success of a global SaaS provider
  • Gain experience working with diverse international clients
  • Develop strong technical and communication skills
  • Work in a dynamic team environment with opportunities for growth


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