IT Technical Support Specialist
17 hours ago
This role involves providing technical assistance to end-users and serving as the primary point of contact for all IT-related issues and requests.
- Provide initial technical support to end-users.
- Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
- Perform troubleshooting of hardware, software, applications, and network connectivity issues.
- Assist users with password resets, account unlocks, and basic application support.
- Escalate complex or unresolved issues to higher-level support with detailed notes and logs.
- Maintain accurate and up-to-date documentation of IT procedures and solutions.
- Educate users on common IT issues and best practices.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- 2+ years of experience in an IT service desk role.
- Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, common business applications.
- Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve technical issues efficiently.
- Customer-centric mindset with a focus on providing positive user experiences.
- Ability to work independently and as part of a team.
To succeed in this role, you will have a solid foundation in computer systems, excellent problem-solving skills, and strong communication abilities. If you're looking for a challenging opportunity to grow your career in IT, this could be the ideal position for you.
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