Technical Support Coordinator

3 weeks ago


Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

Job Description

Serve as the primary point of contact for customers seeking technical assistance via phone or email.

Ensure the daily attendance of all location engineers and onsite engineers during the designated service window.

Monitor and respond promptly to incoming requests related to IT issues from factory users.

Log all requests into the Help Desk application and assign calls to relevant engineers for further action.

Monitor and maintain accurate records of events and problems, along with their resolution logs, in the help desk application.

Follow up with engineers and users to ensure complete resolution of issues.

Identify and escalate situations requiring urgent attention.

Prepare and submit daily, weekly, and monthly reports to reporting managers.

Maintain an inventory of all equipment, software, and licenses and provide data as needed.

This role is ideal for a male candidate with

Key Requirements

  • Age below 28 years
  • Salary - Rs. 12-15k per month
  • Experience - 1-3 years

Location

Nashik



  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    **Job Role:** Technical Support SpecialistAt Minitek Systems India Pvt. Ltd., we are seeking a highly skilled Technical Support Specialist to join our team.**Key Responsibilities:**Provide technical assistance to customers via phone and emailEnsure daily attendance and availability of location engineers and onsite engineers during service windowsMonitor and...

  • Project Coordinator

    2 weeks ago


    Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    Key Responsibilities:• Handling backend tasks of projects• Coordinating with end-users• Interacting with MSPL engineers to obtain call reports• Aligning engineers to provide technical remote support and on-site support to customers• Aligning residential engineers and maintaining their attendance• Logging calls to the OEM• Following up timely on...

  • Project Coordinator

    2 weeks ago


    Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    Key ResponsibilitiesProject Coordination: Handling backend tasks of the projects, ensuring timely completion and adherence to quality standards.User Interaction: Coordinating with end-users to understand their requirements and provide support.Engineer Alignment: Aligning MSPL engineers for technical remote support and on-site support to customers.Attendance...


  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    Job Title: Help Desk Coordinator Nashik LocationJob Summary:We are seeking a skilled Help Desk Coordinator to join our team at Minitek Systems India Pvt. Ltd. in Nashik. As a Help Desk Coordinator, you will serve as the first point of contact for customers seeking technical assistance over the phone or email.Key Responsibilities:Serve as the first point of...

  • Project Coordinator

    2 weeks ago


    Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    Job Title: Project CoordinatorJob Description:Handle backend project tasks.Coordinate with end-users.Interact with MSPL Engineers and obtain their call reports.Align Engineers to provide technical remote and on-site support to customers.Align residential Engineers and maintain their attendance.Log calls to the OEM.Follow up on logged calls from the...


  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    Job SummaryMinitek Systems India Pvt. Ltd. is seeking a skilled Technical Support Specialist to serve as the first point of contact for customers seeking technical assistance over the phone or email.Key Responsibilities• Ensure the daily attendance of all location engineers and onsite engineers' availability during service window.• Monitor and respond...


  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    The ideal candidate will excel in a technical support role, configuring and troubleshooting our product to resolve complex customer issues. They will act as a liaison between the customer and internal teams, utilizing their ability to work in complex networking environments.Key Responsibilities:Reproduce customer environments and execute thorough...

  • Help Desk Coordinator

    3 weeks ago


    Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    **Job Title:** Help Desk CoordinatorJob Summary: We are seeking a skilled Help Desk Coordinator to join our team at Minitek Systems India Pvt. Ltd. in Nashik. As a Help Desk Coordinator, you will be the first point of contact for customers seeking technical assistance over the phone or email.Key Responsibilities:Provide technical support to customers via...


  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    As a key member of our IT team, you will be responsible for providing exceptional technical support to our customers across various platforms.Key Responsibilities Include:Manage and resolve technical issues promptly and professionally.Ensure seamless communication and collaboration with our engineering and onsite teams.Monitor and maintain accurate records...


  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    Job SummaryServing as the first point of contact for customers seeking technical assistance over the phone or via email, the Technical Support Specialist plays a vital role in ensuring seamless IT operations.Key ResponsibilitiesEnsure the daily attendance of all location engineers and onsite engineers during the service window.Monitor and respond quickly to...


  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    Job Description: Key Responsibilities:Technical Assistance: Serve as the primary point of contact for customers seeking technical assistance over the phone or via email.Engineer Availability: Ensure the daily attendance of all location engineers and onsite engineers during the designated service window.IT Issue Monitoring: Monitor and respond promptly to...


  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    Job Title: Desktop Support EngineerAbout the Role:We are seeking a skilled Desktop Support Engineer to join our team at Minitek Systems India Pvt. Ltd. The successful candidate will be responsible for providing technical support and maintenance for desktop systems, laptops, and other endpoints.Key Responsibilities:Design and implement data centre management...


  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    **Job Description**We are seeking a highly skilled Technical Support Associate to join our team at Minitek Systems India Pvt. Ltd.The successful candidate will serve as the first point of contact for customers seeking technical assistance over the phone or via email.Key responsibilities include:Ensuring the daily attendance of all location engineers and...


  • Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

    Job Title: Backend Technical SpecialistDescription:We are seeking a skilled Backend Technical Specialist to join our team at Minitek Systems India Pvt. Ltd. The ideal candidate will have 1 to 2 years of experience in performing market research, gathering and processing research data, and assisting and coordinating with the sales team.Key...

  • Order Coordinator

    2 weeks ago


    Nashik, Maharashtra, India Siemens Limited Full time

    We at Siemens Limited are one of the top-tier global suppliers of products, systems, solutions, and services for efficient, reliable, and intelligent transmission and distribution of electrical power.As a trusted partner for the development and extension of efficient and reliable power infrastructure, we need skilled professionals to join our team.Main...


  • Nashik, Maharashtra, India Rupeeseed Technology Ventures P Ltd Full time

    Job Description:Designation: Associate TechOpsLocation: NashikWe are seeking a skilled Tech Support Associate to join our team at Rupeeseed Technology Ventures P Ltd. The ideal candidate will have a strong background in Linux Server Troubleshooting, Coordinating, and Resolving Issues & Tickets.Key Responsibilities:Knowledge of SQL and Linux Server...


  • Nashik, Maharashtra, India Atyeti Inc Full time

    Job Description:Key Responsibilities:Monitoring and Incident Management: Respond promptly to system alerts, incidents, and user-reported issues, serving as the primary contact for the overall application.Investigate and analyze incidents to determine their root causes, applying technical knowledge to troubleshoot and resolve issues.Troubleshooting and Issue...


  • Nashik, Maharashtra, India Rupeeseed Technology Ventures P Ltd Full time

    Job Title: Tech Support SpecialistJob Summary: We are seeking a highly skilled Tech Support Specialist to join our team at Rupeeseed Technology Ventures P Ltd. The ideal candidate will have a strong background in Linux server troubleshooting, SQL, and software development life cycle (SDLC).Key Responsibilities:Designation Associate Tech OpsLocation...

  • Warehouse Coordinator

    2 weeks ago


    Nashik, Maharashtra, India AccorHotel Full time

    Job Summary:The Warehouse Coordinator is responsible for maintaining optimum stock levels and ensuring that all goods are stored correctly. This includes ensuring that all goods are made against requisitions and that no items leave the storeroom without the appropriate documentation or signature.Key Responsibilities:Establish and maintain seamless...


  • Nashik, Maharashtra, India Accor Full time

    Job SummaryThe Chief Engineer is responsible for directing and coordinating the overall activities of the Engineering Department at Accor. This includes ensuring the highest levels of guest service, maintaining regular inventories of technical equipment, and adhering to company policies and procedures.Key ResponsibilitiesEngineering PlanningIdentify major...