Technical Support Specialist

2 weeks ago


Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

Job Summary

Serving as the first point of contact for customers seeking technical assistance over the phone or via email, the Technical Support Specialist plays a vital role in ensuring seamless IT operations.

Key Responsibilities

  1. Ensure the daily attendance of all location engineers and onsite engineers during the service window.
  2. Monitor and respond quickly to incoming requests related to IT issues from factory users.
  3. Log all requests into the Help Desk application and assign calls to relevant engineers for further action.
  4. Monitor and maintain records of events and problems, along with their resolution logs, properly in the helpdesk application.
  5. Follow up with engineers and users to ensure complete resolution of issues.
  6. Identify and escalate situations requiring urgent attention.
  7. Prepare daily, weekly, and monthly reports and send them to the reporting managers.
  8. Maintain an inventory of all equipment, software, and licenses and provide data when required.


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