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Technical Support Specialist
1 month ago
Job Title: Help Desk Coordinator Nashik Location
Job Summary:
We are seeking a skilled Help Desk Coordinator to join our team at Minitek Systems India Pvt. Ltd. in Nashik. As a Help Desk Coordinator, you will serve as the first point of contact for customers seeking technical assistance over the phone or email.
Key Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Ensure the daily attendance of all location engineers and onsite engineers' availability during the service window.
Monitor and respond quickly to incoming requests related to IT issues from factory users.
Log all requests into the Help Desk application and assign calls to relevant engineers for further action.
Monitor and maintain records of events and problems and their resolution logs properly in the helpdesk application.
Follow up with engineers and users to ensure complete resolution of issues.
Identify and escalate situations requiring urgent attention.
Prepare daily, weekly, and monthly reports and send them to the reporting managers.
Keep inventory of all equipment, software, and licenses and provide data when required.
Requirements:
Age below 30 years.
Salary - 12- 15k
Gender: Male only.
Experience: 1-3 years.
Job location: Nashik.
