Workforce Management Specialist
2 days ago
Hexaware Technologies is seeking an experienced Workforce Management Specialist to join our team. As a key member of our operations team, you will be responsible for designing and implementing strategic workforce planning initiatives that drive business results.
About the Role
This role involves establishing procedures and processes for staffing, scheduling, forecasting, and planning to support contact center locations. You will work closely with cross-functional partners to develop and lead resource planning into a highly responsive team that meets required standards and delivers on critical staff planning activities. Key responsibilities include volume forecasting, staff scheduling, hiring forecasts, staff schedules, event avoidance, and contact reduction opportunities.
Skills and Qualifications
To succeed in this role, you must have a solid understanding of WFM fundamentals and proven experience in design, development, and implementation of strategic workforce planning. A strong focus on execution in a diverse/matrixed organizational environment is essential. The ideal candidate will also possess excellent communication skills, ability to establish and maintain positive working relationships with stakeholders and clients at all levels, and highly developed project management skills to deliver organizational projects within designated timelines. Certification in WFM or related fields is a plus.
Benefits
This position offers a competitive salary of $120,000 - $150,000 per annum, depending on experience, as well as a range of benefits including health insurance, retirement plan, and paid time off. Additionally, you will have opportunities for professional growth and development within a dynamic and innovative organization.
How to Apply
If you are a motivated and detail-oriented individual with a passion for workforce management, please submit your resume and cover letter for consideration.
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