Senior Application Technical Specialist

2 weeks ago


Nashik, Maharashtra, India Atyeti Inc Full time

Job Description:

Key Responsibilities:

  • Monitoring and Incident Management: Respond promptly to system alerts, incidents, and user-reported issues, serving as the primary contact for the overall application.
  • Investigate and analyze incidents to determine their root causes, applying technical knowledge to troubleshoot and resolve issues.
  • Troubleshooting and Issue Resolution: Diagnose and resolve technical issues related to applications, databases, and integrations, providing timely updates to stakeholders.
  • Coordinate with development teams to implement fixes and enhancements, leveraging expertise in software development lifecycle and ITIL processes.
  • Experience in supporting business applications, proficiency in troubleshooting Unix/Linux environments, and knowledge of programming languages, including Shell and Python.
  • Excellent communication skills, enabling the explanation of technical concepts to nontechnical users, with the ability to work independently and collaboratively in a fast-paced environment.

Requirements:

  • 9+ years of experience in supporting business applications.
  • Proven experience in a similar role, providing technical support for enterprise-level software applications.
  • Strong understanding of software development lifecycle and ITIL processes.
  • Experience with ticketing systems such as Jira.
  • Proficiency in database technologies, including SQL Server.
  • Knowledge of programming languages and scripting languages (Shell, Python etc.).


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