Senior Application Technical Specialist
2 weeks ago
Job Description:
Key Responsibilities:
- Monitoring and Incident Management: Respond promptly to system alerts, incidents, and user-reported issues, serving as the primary contact for the overall application.
- Investigate and analyze incidents to determine their root causes, applying technical knowledge to troubleshoot and resolve issues.
- Troubleshooting and Issue Resolution: Diagnose and resolve technical issues related to applications, databases, and integrations, providing timely updates to stakeholders.
- Coordinate with development teams to implement fixes and enhancements, leveraging expertise in software development lifecycle and ITIL processes.
- Experience in supporting business applications, proficiency in troubleshooting Unix/Linux environments, and knowledge of programming languages, including Shell and Python.
- Excellent communication skills, enabling the explanation of technical concepts to nontechnical users, with the ability to work independently and collaboratively in a fast-paced environment.
Requirements:
- 9+ years of experience in supporting business applications.
- Proven experience in a similar role, providing technical support for enterprise-level software applications.
- Strong understanding of software development lifecycle and ITIL processes.
- Experience with ticketing systems such as Jira.
- Proficiency in database technologies, including SQL Server.
- Knowledge of programming languages and scripting languages (Shell, Python etc.).
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