Technical Support Specialist
2 weeks ago
Job Summary
Minitek Systems India Pvt. Ltd. is seeking a skilled Technical Support Specialist to serve as the first point of contact for customers seeking technical assistance over the phone or email.
Key Responsibilities
• Ensure the daily attendance of all location engineers and onsite engineers' availability during service window.
• Monitor and respond quickly to incoming requests related to IT issues from factory users.
• Log all requests into the Help Desk application and assign calls to relevant engineers for further action.
• Monitor and maintain records of events and problems, and their resolution logs, properly in the Help Desk application.
• Follow up with engineers and users to ensure complete resolution of issues.
• Identify and escalate situations requiring urgent attention.
• Prepare daily, weekly, and monthly reports and send them to the reporting managers.
• Keep an inventory of all equipment, software, and licenses and provide data when required.
Requirements
• Age below 34 years.
• Salary: 12-15k.
• Gender: male only.
• Experience: 1-2 years.
• Job location: Nashik.
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