Technical Support Specialist

2 weeks ago


Nashik, Maharashtra, India Minitek Systems India Pvt. Ltd. Full time

Job Summary

Minitek Systems India Pvt. Ltd. is seeking a skilled Technical Support Specialist to serve as the first point of contact for customers seeking technical assistance over the phone or email.

Key Responsibilities

• Ensure the daily attendance of all location engineers and onsite engineers' availability during service window.

• Monitor and respond quickly to incoming requests related to IT issues from factory users.

• Log all requests into the Help Desk application and assign calls to relevant engineers for further action.

• Monitor and maintain records of events and problems, and their resolution logs, properly in the Help Desk application.

• Follow up with engineers and users to ensure complete resolution of issues.

• Identify and escalate situations requiring urgent attention.

• Prepare daily, weekly, and monthly reports and send them to the reporting managers.

• Keep an inventory of all equipment, software, and licenses and provide data when required.

Requirements

• Age below 34 years.

• Salary: 12-15k.

• Gender: male only.

• Experience: 1-2 years.

• Job location: Nashik.



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