Technical Support Specialist Nashik
3 weeks ago
The ideal candidate will excel in a technical support role, configuring and troubleshooting our product to resolve complex customer issues. They will act as a liaison between the customer and internal teams, utilizing their ability to work in complex networking environments.
Key Responsibilities:
- Reproduce customer environments and execute thorough tests
- Effectively manage and address electronic tickets
- Facilitate communication between sales, customer success, and customers to address customer problems
- Troubleshoot and configure software and hardware
Qualifications:
- 2+ years of technical support experience
- Customer service-oriented with strong written and verbal skills
- Strong troubleshooting abilities
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