Tech Support Associate

6 days ago


Nashik, Maharashtra, India Rupeeseed Technology Ventures P Ltd Full time

Job Description:

Designation: Associate TechOps

Location: Nashik

We are seeking a skilled Tech Support Associate to join our team at Rupeeseed Technology Ventures P Ltd. The ideal candidate will have a strong background in Linux Server Troubleshooting, Coordinating, and Resolving Issues & Tickets.

Key Responsibilities:

  • Knowledge of SQL and Linux Server Troubleshooting
  • Coordinating and Resolving Issues & Tickets
  • Sharp knowledge on commanding parts like TOP, Load Avg, SCREEN, GREP, or CRON JOB
  • Managing EOD/BOD processes
  • Support for settlement queries in Linux
  • Support to technical issues and queries
  • Good analytical and problem-solving skills
  • Understanding of Software Development Life Cycle (SDLC)
  • Solid understanding of Incident Lifecycle processes
  • Perform functional testing to troubleshoot issues
  • Bug analysis and report to fix
  • Linux certification is highly beneficial
  • Please note that a 2-year bond is applicable for freshers

Requirements:

  • Daily Monitoring Jobs:
    • Handling Clients Calls through email(s)/Calls(s) if required remote support
    • Ensure a mail response & closure of the call through mail or phone
    • Should be able to troubleshoot issues Installation deployment & Implementation of s/w
    • Good communication skills Comfortable with Rotational Shifts (24*7)
    • Knowledge of the Share Market/Capital market will be an added advantage


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