Tech Support Associate
6 days ago
Job Description:
Designation: Associate TechOps
Location: Nashik
We are seeking a skilled Tech Support Associate to join our team at Rupeeseed Technology Ventures P Ltd. The ideal candidate will have a strong background in Linux Server Troubleshooting, Coordinating, and Resolving Issues & Tickets.
Key Responsibilities:
- Knowledge of SQL and Linux Server Troubleshooting
- Coordinating and Resolving Issues & Tickets
- Sharp knowledge on commanding parts like TOP, Load Avg, SCREEN, GREP, or CRON JOB
- Managing EOD/BOD processes
- Support for settlement queries in Linux
- Support to technical issues and queries
- Good analytical and problem-solving skills
- Understanding of Software Development Life Cycle (SDLC)
- Solid understanding of Incident Lifecycle processes
- Perform functional testing to troubleshoot issues
- Bug analysis and report to fix
- Linux certification is highly beneficial
- Please note that a 2-year bond is applicable for freshers
Requirements:
- Daily Monitoring Jobs:
- Handling Clients Calls through email(s)/Calls(s) if required remote support
- Ensure a mail response & closure of the call through mail or phone
- Should be able to troubleshoot issues Installation deployment & Implementation of s/w
- Good communication skills Comfortable with Rotational Shifts (24*7)
- Knowledge of the Share Market/Capital market will be an added advantage
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