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Soft Service Manager

1 month ago

Gurgaon, Haryana, India JLL Full time
About the Role
As a Soft Service Manager at JLL, you will be responsible for managing all activities related to housekeeping, pest control, facade cleaning, and horticulture. You will actively understand and help resolve client concerns related to Soft Services using your domain expertise.

Key Responsibilities:
- Manage cleaning services, focusing on common areas, including knowledge of janitorial operations, cleaning chemicals, consumables, equipment maintenance, waste management, and hygiene standards.
- Conduct daily rounds to identify cleaning needs and ensure prompt resolution with support from team members.
- Create work plans, schedules, inspect, and assign cleaning/maintenance tasks to subordinate teams.
- Brief and debrief staff regarding duties, designated areas, and special instructions during shifts.
- Establish operational standards and procedures for supervised departments.
- Maintain required records of budget and inventory information.
- Order new equipment, supplies, or furnishings as needed.

About the Benefits
You will be empowered to thrive in an entrepreneurial and inclusive work environment, where you can realize your full potential. Our Total Rewards Program offers competitive pay, benefits, and opportunities for growth and development.

Requirements
- A degree/diploma in housekeeping/hospitality with 5-7 years of experience.
- Good communication skills (English - oral/written) are essential.
- Knowledge in functional soft services areas and software exposure (e.g., MS Office) are beneficial.