Senior Technical Support Specialist

1 day ago

Aligarh, Uttar Pradesh, India beBeeHelpDesk Full time ₹ 40,00,000 - ₹ 80,00,000
We are seeking an accomplished IT professional to join our dynamic team as a Help Desk Technician. This exciting role is perfect for individuals looking to develop their skills in a rapidly growing in-house IT company.About the Role

This senior position offers the opportunity to become an integral part of a highly approachable and fun-loving team of IT experts.

Key Responsibilities
  • Support the business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
  • Administer and support various systems such as Windows Server and Linux O/S.
  • Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
  • Maintain systems and processes within IT.
  • Assist the helpdesk function of the wider group.
Essential Skills and Qualifications
  • Previous helpdesk experience.
  • Excellent interpersonal, communication skills and phone etiquette.
  • Enthusiasm for helping others.
  • Excellent English speaking skills.
  • Windows Server (all versions).
  • Microsoft Exchange.
  • Linux OS.
  • Remote Support.
  • Experience with SQL.
  • Good understanding of Networks (DHCP, DNS, etc).
  • Fortinet experience desirable but not necessary.
Benefits

This is a senior role requiring the right skills and certifications.

Others

Please note that this job requires strong technical skills and excellent communication skills.

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